FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Install the Brother Mobile Connect application (for mobile device)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10The printer status is Offline or Paused.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12(Video) Set up your Brother machine
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15What is the default password for my BRAdmin or Web Based Management?
- 16What driver package format is supported by my Linux distribution?
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18No Toner
- 19Correct the Color Printing
- 20The color of your printouts is not what you expected
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Adjust color settings by using the custom setting in the printer driver (Windows only)
- 23What is the default password for my Brother machine?
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Wrong Toner Cartridge
- 28Enable the Brother machine's network interface.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Toner Error
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32I cannot print full-page photos or images using Email Print.
- 33Check the remaining ink or toner level (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38Change the printer driver settings (Windows)
- 39Drum !
- 40What is the recommended paper?
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43Media Type Mismatch or Media Mismatch
- 44Protect your Brother machine against unauthorised access over the network
- 45How to identify your Operating System (OS).
- 46Discover the MAC address of the Brother network card
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48I cannot print from my computer via USB.
- 49Condensation
- 50Cannot Print ##