FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed inside the Machine
- 3I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 4I cannot print on a wireless (Wi-Fi) network (Windows)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Out of Memory
- 7(Video) Paper is Jammed in the Paper Tray
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9Toner Error
- 10No Toner
- 11Toner Low
- 12Cooling Down
- 13Install the Brother Mobile Connect application (for mobile device)
- 14(Video) Set up your Brother machine
- 15The printer status is Offline or Paused.
- 16Wrong Toner Cartridge
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Discover the MAC address of the Brother network card
- 19Cannot Print ##
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22No Paper Tray1/Tray2/MP Tray
- 23Drum !
- 24(Video) Paper is Jammed in the Back of the Machine
- 25Add your Brother machine with AirPrint (macOS)
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29How to identify your Operating System (OS).
- 30Adjust color settings by using the custom setting in the printer driver (Windows only)
- 31What is the default password for my BRAdmin or Web Based Management?
- 32Correct the Color Printing
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What is the recommended paper?
- 35Control Printer Driver settings (only available for Windows)
- 36Manual Feed
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38What is the default password for my Brother machine?
- 39What driver package format is supported by my Linux distribution?
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Media Type Mismatch or Media Mismatch
- 42Enable the Brother machine's network interface.
- 43Protect your Brother machine against unauthorised access over the network
- 44Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Cartridge Error
- 47Color offset
- 48The color of your printouts is not what you expected
- 49My Brother machine has no power.
- 50Vertical colored streaks or bands appear on the page