FAQs & Troubleshooting
![]() |
Latest |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 129.05.2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 228.05.2024Toner Low or Prepare New Toner Cartridge
- 328.05.2024Drum End Soon
- 424.05.2024What is the default password for my Brother machine?
- 524.05.2024What is the default password for my BRAdmin or Web Based Management?
- 614.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 708.02.2024(Video) Paper is Jammed in the 2-sided Tray
- 808.02.2024(Video) Paper is Jammed inside the Machine
- 908.02.2024(Video) Paper is Jammed in the Back of the Machine
- 1008.02.2024(Video) Paper is Jammed in the Output Paper Tray
- 1108.02.2024(Video) Paper is Jammed in the Paper Tray
- 1215.01.2024Reset the Drum Counter *
- 1315.01.2024Access Web Based Management *
- 1415.01.2024Print the WLAN Report *
- 1515.01.2024Paper is Jammed in the Paper Tray *
- 1615.01.2024Clean the Corona Wire *
- 1715.01.2024Replace the Drum Unit *
- 1815.01.2024Reset the Network Settings to the Factory Settings *
- 1915.01.2024Replace the Toner Cartridge *
- 2015.01.2024Print the Network Configuration Report *
- 2115.01.2024Clean the Drum Unit *
- 2215.01.2024Paper is Jammed in the 2-sided Tray *
- 2315.01.2024Paper is Jammed in the Back of the Machine *
- 2415.01.2024Paper is Jammed inside the Machine *
- 2519.10.2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 2619.10.2023Enable the Brother machine's network interface.
- 2702.10.2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2829.09.2023(Video) Load an Envelope (Manual Feed Slot)
- 2929.09.2023Ghosting images
- 3022.09.2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3122.09.2023Poor fixing
- 3214.09.2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 3307.09.2023Wrong Toner or Wrong Toner Cartridge
- 3407.09.2023Media Mismatch
- 3507.09.2023Self-Diagnostic
- 3606.09.2023Toner Ended
- 3706.09.2023Manual Feed
- 3805.09.2023(Video) Set up your Brother machine
- 3904.09.2023Size Error DX
- 4031.08.2023What is the recommended paper?
- 4110.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4227.07.2023I get a TS error when trying to print on a wireless network.
- 4326.07.2023Cannot Detect
- 4420.07.2023Check the firmware version.
- 4520.07.2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4620.07.2023Toner specks
- 4720.07.2023Lines across the page
- 4820.07.2023Black lines down the page
- 4905.07.2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5005.07.2023I cannot print on a wireless (Wi-Fi) network (Mac)