FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Wrong Toner or Wrong Toner Cartridge
- 3Size Error DX
- 4What is the recommended paper?
- 5Toner Low or Prepare New Toner Cartridge
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8Media Mismatch
- 9Enable the Brother machine's network interface.
- 10Cannot Print ##
- 11Self-Diagnostic
- 12Cartridge Error
- 132-sided Disable or 2-sided Disabled
- 14Cannot Detect
- 15Manual Feed
- 16Out of Memory
- 17(Video) Paper is Jammed in the Back of the Machine
- 18(Video) Paper is Jammed inside the Machine
- 19I cannot print full-page photos or images using Email Print.
- 20(Video) Paper is Jammed in the Output Paper Tray
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22Install the Brother Mobile Connect application (for mobile device)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Change the printer driver settings (Windows)
- 25Toner Ended
- 26No Toner
- 27Drum !
- 28Drum End Soon
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print from my computer via USB.
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32To install the printer driver easily using a tool. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Set up your Brother machine on a wireless network (Windows/macOS)
- 35Supported models of Universal Printer Driver for PCL
- 36When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 37Toner specks
- 38(Video) Paper is Jammed in the 2-sided Tray
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40(Video) Set up your Brother machine
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43The printer status is Offline or Paused.
- 44What is the default password for my Brother machine?
- 45Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Check the remaining ink or toner level (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)