FAQs & Troubleshooting
![]() |
Latest |
216 Results
- 127.08.2024Where can I download Brother iPrint&Scan application for Mac?
- 204.07.2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 313.06.2024My Brother machine is unresponsive.
- 428.05.2024Toner Low or Prepare New Toner Cartridge
- 528.05.2024Drum End Soon
- 622.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 729.03.2024(Video) Cannot Detect
- 829.02.2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 914.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1110.01.2024What is the default password for my Brother machine?
- 1204.01.2024(Video) Unpack your Brother machine and install the toner cartridge
- 1304.01.2024(Video) Load A4/Letter paper
- 1404.01.2024(Video) Connect the cord
- 1504.01.2024(Video) Load an Envelope (Manual Feed Slot)
- 1604.01.2024(Video) Replace the Toner Cartridge
- 1702.10.2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 1825.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1926.07.2023Media Type Mismatch or Media Mismatch
- 2020.07.2023Check the firmware version.
- 2129.06.2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2227.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2308.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2406.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2506.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2601.06.2023Print both sides of paper or a booklet automatically
- 2701.06.2023Add your Brother machine with AirPrint (macOS)
- 2801.06.2023Delete print jobs from the print queue.
- 2916.05.2023I cannot print from my computer via USB.
- 3026.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3111.04.2023(Video) Paper is Jammed in the 2-sided Tray
- 3211.04.2023(Video) Paper is Jammed in the Back of the Machine
- 3311.04.2023(Video) Paper is Jammed inside the Machine
- 3411.04.2023(Video) Paper is Jammed in the Paper Tray
- 3507.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3603.04.2023Change machine settings from your computer.
- 3727.03.2023"Offline" appears on the Status Monitor.
- 3827.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3927.03.2023Change the printer driver settings (Windows/macOS)
- 4027.03.2023The printer status is Offline or Paused.
- 4115.02.2023How to use Driver Deployment Wizard(only available for Windows)
- 4215.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4314.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4419.12.2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4519.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 4619.12.2022Cannot Detect
- 4719.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4813.12.2022Open the Status Monitor
- 4913.12.2022How to identify your Operating System (OS).
- 5024.11.2022Create a Certificate Signing Request (CSR)