FAQs & Troubleshooting
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162 Results
- 128.05.2024Toner Low or Prepare New Toner Cartridge
- 222.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 307.02.2024(Video) Unpack your Brother machine
- 407.02.2024(Video) Load paper
- 507.02.2024(Video) Connect the power cord
- 607.02.2024(Video) Load an Envelope (Manual Feed Slot)
- 705.01.2024My machine prints documents in inverted colors after updating to Android™ 14.
- 810.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 920.07.2023Check the firmware version.
- 1029.06.2023Print both sides of paper or a booklet automatically
- 1127.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1208.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1306.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1406.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1501.06.2023Add your Brother machine with AirPrint (macOS)
- 1601.06.2023Delete print jobs from the print queue.
- 1716.05.2023I cannot print from my computer via USB.
- 1826.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1927.03.2023"Offline" appears on the Status Monitor.
- 2027.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2127.03.2023Change the printer driver settings (Windows/macOS)
- 2227.03.2023The printer status is Offline or Paused.
- 2314.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2414.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2519.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2619.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2713.12.2022Open the Status Monitor
- 2813.12.2022How to identify your Operating System (OS).
- 2920.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3027.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3130.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3210.08.2022(Video) Replace Toner
- 3309.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3428.07.2022Update the Driver or Firmware for your Brother machine
- 3519.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3630.06.2022Check the Node Name of the Brother machine
- 3723.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3809.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3920.04.2022Turn the Toner Save Mode on or off.
- 4020.04.2022Uninstall the Brother Software and Drivers (Windows)
- 4114.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4224.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 4324.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4417.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4510.03.2022Drum !
- 4615.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4710.11.2021Open the Control Panel (For Windows)
- 4814.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4912.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 5031.03.2021I cannot find some options in the Print dialog box (macOS 11 or later)