FAQs & Troubleshooting
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132 Results
- 1The paper is skewed when it's printed.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5What is a "Generic PCL Driver"?
- 6Can I print from DOS applications?
- 7How do I install the CompactFlash Card?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How can I activate/deactivate the Toner Save Mode?
- 10The printed letters are slanted, positioned incorrectly.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17"JAM A1 to A4" error appears on the LCD. What should I do?
- 18What is the life of the consumables?
- 19What is the printable area per page?
- 20The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Can I print from or scan to Android™ Smartphone?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25"JAM E" error appears on the LCD. What should I do?
- 26"JAM D" error appears on the LCD. What should I do?
- 27What is the BRAdmin Professional software used for?
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32I cannot install the driver when using the Driver Install Tool. (Linux)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 35What is the Network Shared printing?
- 36When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38"JAM C" error appears on the LCD. What should I do?
- 39How do I install the Offset Catch Tray?
- 40How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42How do I install additional memory?
- 43How can I print envelopes?
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Pre-Required Procedures (Linux)
- 50When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)