FAQs & Troubleshooting
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- 1Set up your Brother machine on a wireless network.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the print server using my web browser.
- 7Install additional memory.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11Duplex Disabled
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14Size Error DX
- 15Jam Inside
- 16Printable area
- 17Print the Network Configuration Report
- 18Add your Brother machine with AirPrint (macOS)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Enable the Brother machine's network interface.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Change the printer driver settings (Windows/macOS)
- 27Cartridge Error
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Install the optional tray unit.
- 32What is the recommended paper?
- 33Print on labels and envelopes from the MP tray.
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Pre-Required Procedures (Linux)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Open the Status Monitor
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Replace PF Kit xx
- 41Clean the paper pick-up roller.
- 42My Brother machine misfeeds paper.
- 43Print a Test Page.
- 44Jam Tray 1 or Jam Tray 2
- 45Jam MP Tray
- 46Booklet Printing
- 47Adjust the Brother machine's Sleep Time setting
- 48I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 49Replace Fuser
- 50Turn the Toner Save mode on or off