FAQs & Troubleshooting
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213 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Turn the Toner Save mode on or off
- 4What is Brother iPrint&Scan?
- 5Replace Toner
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Jam Inside
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Jam Rear
- 12Replace Fuser
- 13Change the printer driver settings (Windows/macOS)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16The printer status is Offline or Paused.
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19TONER LOW
- 20Install the optional tray unit.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 25Replace PF Kit xx
- 26Replace Laser
- 27Is my Brother machine compatible with Windows Vista?
- 28Drum End Soon
- 29Jam Duplex
- 30Jam Tray 1 or Jam Tray 2
- 31Jam MP Tray
- 32Can I print from DOS applications?
- 33Replace Drum
- 34Add your Brother machine with AirPrint (macOS)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43What can happen if the wrong paper is used in your machine.
- 44What is the recommended paper?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Cannot print after a Windows 10 update (June 2020)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?