FAQs & Troubleshooting
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205 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4The paper is skewed when it's printed.
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I use AirPrint with my Brother machine?
- 10How do I clear Jam Rear/ Duplex?
- 11What kind of memory can I use?
- 12Can I print from DOS applications?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17What driver package format is supported by my Linux distribution?
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22How to identify your Operating System (OS).
- 23Printouts have a curl or wave.
- 24How do I install additional memory?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Discover the MAC address of the Brother network card
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 31The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 32Printouts (envelopes) have creases.
- 33What is the printable area per page?
- 34What is the BRAdmin Professional software used for?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Print command (cupswrapper) (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 44The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 45I cannot print from my computer via network. (For Macintosh)
- 46Can the network printer be setup both wired and wireless at the same time?
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 49What is a "Generic PCL Driver"?
- 50Printouts have toner specks.