FAQs & Troubleshooting
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181 Results
- 110.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 227.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 308.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 401.06.2023Delete print jobs from the print queue.
- 516.05.2023I cannot print from my computer via USB.
- 627.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 727.03.2023Change the printer driver settings (Windows/macOS)
- 827.03.2023The printer status is Offline or Paused.
- 924.03.2023Open the Status Monitor
- 1015.03.2023"Offline" appears on the Status Monitor.
- 1128.02.2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1319.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 1413.12.2022How to identify your Operating System (OS).
- 1516.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1607.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1731.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 1812.10.2022Can I print from DOS applications?
- 1930.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2022.08.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2109.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2220.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 2320.07.2022Replace the drum unit.
- 2423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2520.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 2609.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2720.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2801.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2924.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 3024.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3117.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3210.11.2021Open the Control Panel (For Windows)
- 3312.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3430.09.2021Uninstall the printer drivers (For Windows)
- 3502.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3616.07.2020Cannot print after a Windows 10 update (June 2020)
- 3706.07.2020What driver package format is supported by my Linux distribution?
- 3802.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3903.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 4003.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 4127.11.2019Print command (LPR) (Linux)
- 4227.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 4315.11.2019Print command (cupswrapper) (Linux)
- 4430.10.2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 4530.10.2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4629.10.2019Pre-Required Procedures (Linux)
- 4729.10.2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 4829.10.2019Large characters are printed incorrectly. (Linux)
- 4929.10.2019When printing with monochrome laser printer, the print position shifts. (Linux)
- 5029.10.2019The driver installation finished successfully but I cannot print. (Linux)