FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3What kind of memory can I use?
- 4Printouts have wrinkles or creases.
- 5Print on labels and envelopes from the MP tray.
- 6The paper is skewed when it's printed.
- 7The printer prints unexpectedly or it prints garbage.
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9What is a "Generic PCL Driver"?
- 10Printouts have a curl or wave.
- 11What is the recommended paper?
- 12How do I install additional memory?
- 13Change the printer driver settings (Windows/macOS)
- 14Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15Printouts (envelopes) have creases.
- 16What can happen if the wrong paper is used in your machine.
- 17Replace the toner cartridge
- 18How do I clear paper jams?
- 19Output sheets are completely black.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I use AirPrint with my Brother machine?
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer status is Offline or Paused.
- 30Black spots appear all over the page. (poor fixing)
- 31How can I change the printer settings?
- 32What do the LED indications mean?
- 33I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 34How do I install the Optional Tray Unit?
- 35The printed letters are slanted, positioned incorrectly.
- 36Cannot print after a Windows 10 update (June 2020)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Print command (LPR) (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41Windows 7 Support Information
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44Black toner marks appear across the page.
- 45Lines appears across the page.
- 46White lines or bands or ribbing across the page.
- 47Printouts are with gray background.
- 48Vertical black lines appear on the printout.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)