FAQs & Troubleshooting
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165 Results
- 1The paper is skewed when it's printed.
- 2My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What is Brother iPrint&Scan?
- 6The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 7Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9"JAM INSIDE" error appears on the LCD. What should I do?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Cannot print after a Windows 10 update (June 2020)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20How do I install the Optional Tray Unit?
- 21What is the best printer driver to use-the PCL or BR-Script driver?
- 22Windows 10 Support Information
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27Where do I find the complete User's Guide?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Use the Universal Printer Driver for PCL
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37What is the difference between the toner cartridge and the drum unit?
- 38How to identify your Operating System (OS).
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44My Brother machine makes repeated clicking noises when I try to print.
- 45In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47The printer prints unexpectedly or it prints garbage.
- 48Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 49What is a "Generic PCL Driver"?
- 50What kind of paper can I use?