FAQs & Troubleshooting
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- 1How to identify your Operating System (OS).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7How do I install the Optional Tray Unit?
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9Change the printer driver settings (Windows/macOS)
- 10The paper is skewed when it's printed.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The printer status is Offline or Paused.
- 16What kind of memory can I use?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Check the firmware version.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Can I print from or scan to Android™ Smartphone?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot print from my computer via USB.
- 24How can I change the printer settings?
- 25Printouts have a curl or wave.
- 26Printouts have wrinkles or creases.
- 27Printouts are faint.
- 28Open the Control Panel (For Windows)
- 29Print a Printer Settings page.
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31Uninstall the printer drivers (For Windows)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Print command (cupswrapper) (Linux)
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40My Brother machine makes repeated clicking noises when I try to print.
- 41The printer prints unexpectedly or it prints garbage.
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45What kind of paper can I use?
- 46Printouts (envelopes) have creases.
- 47White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 48Lines appears across the page.
- 49What can happen if the wrong paper is used in your machine.
- 50Print on both sides of the paper.