FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Change the printer driver settings (Windows/macOS)
- 5I cannot print from Mac OS X.
- 6How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 7How do I print a network configuration page?
- 8Delete print jobs from the print queue.
- 9How can I change the IP address?
- 10Can I print from DOS applications?
- 11Print on both sides of the paper.
- 12"MP tray" is displayed on the LCD. What does it mean?
- 13How do I perform a factory reset?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17Using the PING command to troubleshoot problems.
- 18What is Status Monitor and how can I turn it on?
- 19My Brother machine misfeeds paper.
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22Printouts have wrinkles or creases.
- 23White lines appear across the page.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26Can I print using the IPP protocol on Windows XP?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 32Printouts have a curl or wave.
- 33When trying to print from Mac OS® X the print queue is stopped.
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35How do I factory reset the print server?
- 36What is the BRAdmin Professional software used for?
- 37How do I disable the APIPA protocol?
- 38How do I install additional memory?
- 39The printed letters are slanted, positioned incorrectly.
- 40How can I install the Web BRAdmin on Windows Server 2003?
- 41How do I clean the corona wire of the drum unit?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45How to identify your Operating System (OS).
- 46Can I print from or scan to Android™ Smartphone?
- 47When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 48The printer prints unexpectedly or it prints garbage.
- 49What kind of memory can I use?
- 50What is UPnP and SSDP?