FAQs & Troubleshooting
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184 Results
- 1Does NC-2200w work with Windows Vista?
- 2How do I perform a factory reset?
- 3Delete print jobs from the print queue.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Functions supported in the Windows 7 built-in drivers
- 11How can I change the IP address using the ARP and PING commands?
- 12What is UPnP and SSDP?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How do I factory reset the print server?
- 15Black toner marks appear across the page.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The paper is skewed when it's printed.
- 19What kind of USB cable can I use?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21What kind of paper can I use?
- 22I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 23Printouts have wrinkles or creases.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25When trying to print from Mac OS® X the print queue is stopped.
- 26How do I disable the APIPA protocol?
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28I cannot print from my computer via USB.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30I updated the Web BRAdmin and cannot enable the logging function.
- 31Using the PING command to troubleshoot problems.
- 32I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 33What is Status Monitor and how can I turn it on?
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35How do I print a Test page?
- 36What is a "Generic PCL Driver"?
- 37White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 38What can happen if the wrong paper is used in your machine.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 41Output sheets are completely black.
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44What is the difference between the toner cartridge and the drum unit?
- 45What is the Network Shared printing?
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Windows 7 Support Information
- 48Where do I find the cables?
- 49The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 50The printer cannot print full pages of a document. An error message MEMORY FULL is printed.