FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When trying to print from Mac OS® X the print queue is stopped.
- 5How do I install additional memory?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Does NC-2200w work with Windows Vista?
- 8The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 9The printer prints unexpectedly or it prints garbage.
- 10What kind of memory can I use?
- 11How do I factory reset the print server?
- 12Change the printer driver settings (Windows/macOS)
- 13I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 16Using the PING command to troubleshoot problems.
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18What is UPnP and SSDP?
- 19Printouts have wrinkles or creases.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23How do I change the print server password?
- 24Print on both sides of the paper.
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28Windows 10 Support Information
- 29I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 30I cannot print from Mac OS X.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35White lines appears down the page.
- 36What driver package format is supported by my Linux distribution?
- 37How to identify your Operating System (OS).
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39The printer status is Offline or Paused.
- 40The paper is skewed when it's printed.
- 41How do I print on transparencies?
- 42How do I perform a factory reset?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45Printouts have a curl or wave.
- 46Printouts (envelopes) have creases.
- 47Lines appears across the page.
- 48White lines appear across the page.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?