FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Functions supported in the Windows 7 built-in drivers
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6The printer status is Offline or Paused.
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8What is the recommended paper?
- 9Does NC-2200w work with Windows Vista?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Change the printer driver settings (Windows/macOS)
- 12I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Using the PING command to troubleshoot problems.
- 21I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 22What kind of USB cable can I use?
- 23How do I perform a factory reset?
- 24What is a "Generic PCL Driver"?
- 25What kind of memory can I use?
- 26What can happen if the wrong paper is used in your machine.
- 27How do I factory reset the print server?
- 28Can I buy any MICR toner?
- 29There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Windows 10 Support Information
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33Open the Control Panel (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 39I cannot print from my computer via network. (For Macintosh)
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41I cannot print from Mac OS X.
- 42Where do I find the cables?
- 43The printer prints unexpectedly or it prints garbage.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46Printouts have a curl or wave.
- 47What is UPnP and SSDP?
- 48Printouts have wrinkles or creases.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?