FAQs & Troubleshooting
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227 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3Replace PF Kit xx
- 4Replace Belt
- 5Jam Inside
- 6Load paper in the paper tray
- 7Turn the Toner Save Mode on or off.
- 8I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 9Carry out calibration to improve the color density
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Jam Rear
- 13Replace Fuser
- 14WT Box End Soon
- 15Wrinkle
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Adjust color settings by using the custom setting in the printer driver
- 21Calibrate
- 22No Waste Toner
- 23Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 24The color of your printouts is not what you expected
- 25Size Error DX
- 26Replace WT Box
- 27Jam Tray 1 / Jam Tray 2
- 28Replace Drum
- 29Print the Network Configuration List
- 30Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38How to identify your Operating System (OS).
- 39Change the printer driver settings (Windows/macOS)
- 40Print Unable XX
- 41I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 42Unusable Device
- 43Cover is Open
- 44Drum Error (Drum!)
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46What can happen if the wrong paper is used in your machine.
- 47Install the optional lower tray
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Set up your Brother machine on a wireless network.