FAQs & Troubleshooting
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207 Results
- 113.12.2024How to identify your Operating System (OS).
- 224.10.2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 315.10.2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 608.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 701.06.2023Delete print jobs from the print queue.
- 816.05.2023I cannot print from my computer via USB.
- 926.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1027.03.2023"Offline" appears on the Status Monitor.
- 1127.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1227.03.2023Change the printer driver settings (Windows/macOS)
- 1327.03.2023The printer status is Offline or Paused.
- 1424.03.2023Open the Status Monitor
- 1514.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1614.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1706.01.2023Condensation
- 1819.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 1919.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2007.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2112.10.2022Can I print from DOS applications?
- 2230.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2309.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2420.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 2530.06.2022Check the Node Name of the Brother machine
- 2623.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2720.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 2809.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2920.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3020.04.2022Uninstall the Brother Software and Drivers (Windows)
- 3114.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3201.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3324.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 3424.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3610.11.2021Open the Control Panel (For Windows)
- 3712.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3819.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3915.02.2021Print both sides of paper or a booklet automatically
- 4027.01.2021Adjust color settings by using the custom setting in the printer driver
- 4127.01.2021I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 4216.07.2020Cannot print after a Windows 10 update (June 2020)
- 4306.07.2020What driver package format is supported by my Linux distribution?
- 4402.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4506.01.2020When I print images, the quality is not good (Linux)
- 4603.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 4703.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 4827.11.2019Print command (LPR) (Linux)
- 4927.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 5030.10.2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.