FAQs & Troubleshooting
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206 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Turn the Toner Save Mode on or off.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Jam Rear
- 16Replace Drum
- 17Cannot print after a Windows 10 update (June 2020)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Change the printer driver settings (Windows/macOS)
- 21Print both sides of paper or a booklet automatically
- 22Jam Tray 1 / Jam Tray 2
- 23What kind of memory can I use?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What is Brother iPrint&Scan?
- 26How to identify your Operating System (OS).
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28Load paper in the paper tray
- 29Replace PF Kit xx
- 30Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 31Replace Belt
- 32What driver package format is supported by my Linux distribution?
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36No Paper
- 37Install the optional lower tray
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39Reset the network settings to the factory default
- 40Open the Control Panel (For Windows)
- 41Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Offset image
- 44Condensation
- 45Replace Laser
- 46Can I print from DOS applications?
- 47What is the recommended paper?
- 48Replace Fuser
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)