FAQs & Troubleshooting
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206 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Print both sides of paper or a booklet automatically
- 3Jam Rear
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8Calibrate
- 9Belt End Soon
- 10Size Error DX
- 11Drum End Soon
- 12Load paper in the paper tray
- 13Check the firmware version.
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18How to identify your Operating System (OS).
- 19Replace PF Kit xx
- 20The printer status is Offline or Paused.
- 21Drum Error (Drum!)
- 22Cooling Down (COOLING DOWN)
- 23Replace Belt
- 24What driver package format is supported by my Linux distribution?
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29What is the difference between the toner cartridge and the drum unit?
- 30I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 32I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 33Cartridge Error
- 34Duplex Disabled
- 35No Waste Toner
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37Unusable Device
- 38The color of your printouts is not what you expected
- 39Curled or wavy
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41What is the printable area per page?
- 42Install extra memory
- 43Print the Network Configuration List
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 49Can I print from or scan to Android™ Smartphone?
- 50Adjust color settings by using the custom setting in the printer driver