FAQs & Troubleshooting
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197 Results
- 1How to identify your Operating System (OS).
- 2Adjust color settings by using the custom setting in the printer driver
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5How do I install the Optional Tray Unit?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Cannot print after a Windows 10 update (June 2020)
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14What kind of paper can I use?
- 15"JAM DUPLEX" error appears on the LCD. What should I do?
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18Where do I find the complete User's Guide?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Delete print jobs from the print queue.
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is Brother iPrint&Scan?
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27Change the printer driver settings (Windows/macOS)
- 28I want to know more information about the advanced features of my Brother machine.
- 29How do I improve the color density? (Print Calibration)
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31The color of printouts are not what I expected.
- 32Replace the drum unit.
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34What are the expected yields of the consumables?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36"Offline" appears on the Status Monitor.
- 37Can I print from or scan to Android™ Smartphone?
- 38I cannot print from my computer via USB.
- 39The printer status is Offline or Paused.
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 41I cannot print over a network using the XML Paper Specification Printer Driver.
- 42When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 43How do I disable the APIPA protocol?
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45When I print images, the quality is not good (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Pre-Required Procedures (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)