FAQs & Troubleshooting
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169 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 4Replace the drum unit.
- 5How do I replace the Belt Unit?
- 6What can happen if the wrong paper is used in your machine.
- 7How do I replace the Waste toner box?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9The color of printouts are not what I expected.
- 10The printer prints unexpectedly or it prints garbage.
- 11What is the difference between the toner cartridge and the drum unit?
- 12I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 13What kind of paper can I use?
- 14"JAM REAR" error appears on the LCD. What should I do?
- 15Replace the toner cartridge
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18Adjust color settings by using the custom setting in the printer driver
- 19The printer status is Offline or Paused.
- 20When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 23How do I improve the color density? (Print Calibration)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Colors are light or unclear on the whole page.
- 26What are the expected yields of the consumables?
- 27Protect your Brother machine against unauthorised access over the network
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Printouts have a color misregistration.
- 30"JAM MP TRAY" error appears on the LCD. What should I do?
- 31My Brother machine has no power. What can I do?
- 32I cannot connect to the print server using my web browser. What should I do?
- 33White streaks or bands down the page.
- 34White lines or bands or ribbing across the page.
- 35Colored streaks or bands down the page.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38What is the Network Shared printing?
- 39When I print directly from the USB flash drive only an error page prints. What can I do?
- 40When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42How do I replace the Belt Unit?
- 43How do I replace the Waste toner box?
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45"Offline" appears on the Status Monitor.
- 46Toner scatter or toner stain.
- 47How can I clean the inside of the printer?
- 48Spots are printed at 75mm.
- 49Replace the drum unit.
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)