FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3How do I replace the Waste toner box?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5How do I improve the color density? (Print Calibration)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9Can I use AirPrint with my Brother machine?
- 10What kind of memory can I use?
- 11Replace the drum unit.
- 12Replace the toner cartridge
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print on transparencies e.g. for overhead projectors?
- 15Adjust color settings by using the custom setting in the printer driver
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17"JAM MP TRAY" error appears on the LCD. What should I do?
- 18When I print images, the quality is not good (Linux)
- 19How do I adjust the print position of each color?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Protect your Brother machine against unauthorised access over the network
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 26The paper is skewed when it's printed.
- 27I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 28How do I replace the Belt Unit?
- 29What kind of paper can I use?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What can happen if the wrong paper is used in your machine.
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37When I print directly from the USB flash drive only an error page prints. What can I do?
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39How do I print a Test page?
- 40How do I repack the printer?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Toner scatter or toner stain.
- 43Spots are printed at 75mm.
- 44Colored lines across the page.
- 45White lines or bands or ribbing across the page.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Print command (cupswrapper) (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50"Offline" appears on the Status Monitor.