FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Reset the network settings to the factory default
- 7Protect your Brother machine against unauthorised access over the network
- 8Disable the APIPA protocol
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11Turn the Toner Save Mode on or off.
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Can I print on transparencies e.g. for overhead projectors?
- 15Discover the MAC address of the Brother network card
- 16Belt End Soon
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20No Belt Unit
- 21WT Box End Soon
- 22What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 23I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 24Drum Error (Drum!)
- 25What kind of paper can I use?
- 26Jam Inside
- 27Print on both sides of the paper.
- 28The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 29"Offline" appears on the Status Monitor.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How to identify your Operating System (OS).
- 32I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The paper is skewed when it's printed.
- 35The color of printouts are not what I expected.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 38I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 39Jam Rear
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Print on envelopes, labels or thick paper from the Manual feed slot
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 48Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)