FAQs & Troubleshooting
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162 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Turn the Toner Save Mode on or off.
- 4The printer status is Offline or Paused.
- 5What is the recommended paper?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 8Change the printer driver settings (Windows/macOS)
- 9I'm having a problem with the print quality. How can I resolve it?
- 10Delete print jobs from the print queue.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Verify the Brother machine connected to the Wired Network (For Windows)
- 13How to identify your Operating System (OS).
- 14Carry out calibration to improve the color density
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I cannot print from my computer via USB.
- 18What driver package format is supported by my Linux distribution?
- 19The printer prints unexpectedly or it prints garbage data.
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot print from my computer via network. (For Windows)
- 23Reset the network settings to the factory default
- 24Cannot print after a Windows 10 update (June 2020)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Change the length of time the machine will wait until it goes into Sleep Mode
- 29I cannot print from my computer via network. (For Macintosh)
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Verify the Brother machine connected to the Wired Network (For Macintosh)
- 35I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40The color of printouts are not what I expected.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Replace WT (waste toner) Box
- 43What kind of paper can I use?
- 44What can happen if the wrong paper is used in your machine.
- 45Print on both sides of the paper.
- 46Uninstall the printer drivers (For Windows)
- 47Open the Control Panel (For Windows)
- 48Missing image at thin line.
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Can I print from or scan to Android™ Smartphone?