FAQs & Troubleshooting
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161 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the recommended paper?
- 3Protect your Brother machine against unauthorised access over the network
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Cannot print after a Windows 10 update (June 2020)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13Print on both sides of the paper.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Print on plain paper or bond paper from the Manual feed slot
- 16No Belt Unit
- 17The printer status is Offline or Paused.
- 18The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 19Drum Error (Drum!)
- 20Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 21I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 25Print a Test page
- 26Out of Memory
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29"Offline" appears on the Status Monitor.
- 30Delete print jobs from the print queue.
- 31Can I print on transparencies e.g. for overhead projectors?
- 32Can I use AirPrint with my Brother machine?
- 33I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 34Belt End Soon
- 35Check the IP addresses of your PC and the Brother machine
- 36No Waste Toner
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 39Carry out calibration to improve the color density
- 40The printer prints unexpectedly or it prints garbage data.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Jam Rear
- 43Jam Inside
- 44Can I print from DOS applications? What printer driver emulation can be used?
- 45Replace Drum
- 46What is the BRAdmin Professional software used for?
- 47Uninstall the printer drivers (For Windows)
- 48Install extra memory
- 49Print on envelopes, labels or thick paper from the Manual feed slot
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)