FAQs & Troubleshooting
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144 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 4"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 5What is the BRAdmin Professional software used for?
- 6The printer status is Offline or Paused.
- 7Does the optional lower tray unit handle legal size paper?
- 8How do I install the optional Duplex Unit?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Cannot print after a Windows 10 update (June 2020)
- 12"JAM E" error appears on the LCD. What should I do?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15How do I install the Optional Lower Tray Unit?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18How to identify your Operating System (OS).
- 19Lines appears across the page.
- 20White lines appear across the page.
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 23How do I install additional memory?
- 24Vertical black lines or streaks appear on the printout.
- 25The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28Delete print jobs from the print queue.
- 29Open the Control Panel (For Windows)
- 30Can I print from or scan to Android™ Smartphone?
- 31The paper is skewed when it's printed.
- 32"JAM D" error appears on the LCD. What should I do?
- 33How do I factory reset the print server?
- 34Paper size settings are unavailable when I print from OpenOffice (Linux)
- 35I cannot print from my computer via network. (For Macintosh)
- 36In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Printouts have toner specks.
- 39White streaks or lines appears down the page.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42How do I perform a factory reset?
- 43"JAM C" error appears on the LCD. What should I do?
- 44What is the printable area per page?
- 45Print command (LPR) (Linux)
- 46Pre-Required Procedures (Linux)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48I cannot print from my computer via network. (For Windows)
- 49I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 50How do I lock the control panel settings?
