FAQs & Troubleshooting
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214 Results
- 1What is Brother iPrint&Scan?
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3REPLACE DRUM
- 4The printer prints unexpectedly or it prints garbage data.
- 5JAM TRAY 1
- 6Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7Curl or wavy
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 10Discover the MAC address of the Brother network card
- 11SIZE ERROR DX
- 12I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 13Reset the print server to the default factory settings.
- 14Print the Network Configuration page.
- 15Page skewed
- 16Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 17How to identify your Operating System (OS).
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19Can I print from or scan to Android™ Smartphone?
- 20What is a "Generic PCL Driver"?
- 21REPLACE TONER
- 22"Offline" appears on the Status Monitor.
- 23Important points you need to confirm before configuring your Brother machine for a wireless network.
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30Possible solutions for print quality issues
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40What is Toner Continue Mode?
- 41Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 42Change the printer driver settings (Windows/macOS)
- 43CARTRIDGE ERROR
- 44DUPLEX DISABLED
- 45I cannot print from my computer via network. (For Macintosh)
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47NO PAPER T1
- 48DRUM ERROR
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?