FAQs & Troubleshooting
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148 Results
- 1SIZE ERROR DX
- 2JAM REAR
- 3I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 4Envelope creases
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6I want to print using CUPS while keeping SELinux enabled. (Linux)
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9FUSER ERROR
- 10I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 11REPLACE TONER
- 12All black
- 13The driver installation finished successfully but I cannot print. (Linux)
- 14Check the firmware version.
- 15NO TONER
- 16NO PAPER T1
- 17Create or view a XML Paper Specification document
- 18TONER LOW
- 19The printer prints unexpectedly or it prints garbage data.
- 20DRUM END SOON
- 21Curl or wavy
- 22White lines or bands or ribbing appear across the page
- 23What is the printable area per page?
- 24A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 25"Offline" appears on the Status Monitor.
- 26JAM DUPLEX
- 27JAM INSIDE
- 28White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 29What driver package format is supported by my Linux distribution?
- 30Cannot print after a Windows 10 update (June 2020)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Open the Status Monitor
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35CARTRIDGE ERROR
- 36DUPLEX DISABLED
- 37TONER ENDED
- 38Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40MANUAL FEED
- 41Reprint the last print job. (For Windows users only)
- 42Toner specks
- 43Wrinkles or creases
- 44What do the LED indications mean?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46How do I cancel print jobs using the printer control panel?
- 47Clear paper jams.
- 48Page skewed
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)