FAQs & Troubleshooting
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165 Results
- 102.07.2025'Get More Info' option in Windows 2000 is not working with IPP. What should I do?
- 216.04.2025I cannot print from my computer via USB.
- 313.12.2024How to identify your Operating System (OS).
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 601.06.2023Delete print jobs from the print queue.
- 727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 827.03.2023Change the printer driver settings (Windows/macOS)
- 927.03.2023The printer status is Offline or Paused.
- 1024.03.2023Open the Status Monitor
- 1115.03.2023"Offline" appears on the Status Monitor.
- 1228.02.2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1314.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1419.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 1516.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1607.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1731.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 1824.10.2022What is the default node name of the Brother Print Server?
- 1912.10.2022Can I print from DOS applications?
- 2026.09.2022I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 2105.09.2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 2230.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2324.08.2022I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 2422.08.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2509.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2620.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 2723.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2822.06.2022Replace the drum unit.
- 2909.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3020.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3124.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 3224.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3317.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3410.11.2021Open the Control Panel (For Windows)
- 3512.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3630.09.2021Uninstall the printer drivers (For Windows)
- 3710.02.2021Replace the toner cartridge
- 3816.07.2020Cannot print after a Windows 10 update (June 2020)
- 3906.07.2020What driver package format is supported by my Linux distribution?
- 4002.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4103.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 4203.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 4327.11.2019Print command (LPR) (Linux)
- 4427.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 4515.11.2019Print command (cupswrapper) (Linux)
- 4629.10.2019Pre-Required Procedures (Linux)
- 4729.10.2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 4829.10.2019Large characters are printed incorrectly. (Linux)
- 4929.10.2019When printing with monochrome laser printer, the print position shifts. (Linux)
- 5029.10.2019The driver installation finished successfully but I cannot print. (Linux)