FAQs & Troubleshooting
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137 Results
- 1The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is the recommended paper?
- 4When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 5The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 6Black toner marks appear across the page.
- 7White lines appear across the page.
- 8Replace the drum unit.
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 12What is the printable area per page?
- 13Print envelopes from the manual feed slot in Macintosh applications.
- 14"Offline" appears on the Status Monitor.
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 17After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 18How can I print the pages in reverse page order in Windows?
- 19How can I clean the corona wire of the drum unit?
- 20Replace the toner cartridge
- 21I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24All print jobs are aborted and nothing is printed. (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I print from or scan to Android™ Smartphone?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I am using Windows. When I print a document, the printed page is blank. What should I do?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 33The printer prints unexpectedly or it prints garbage.
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 35Reprint the last print job. (For Windows users only)
- 36White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 37What are the expected yields of the consumables?
- 38Can I buy any MICR toner?
- 39The image is ghosted.
- 40White spots appear in areas of dense black printing.
- 41Print command (cupswrapper) (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Check the firmware version.
- 46Open the Control Panel (For Windows)
- 47What is the difference between the toner cartridge and the drum unit?
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49I cannot print from my computer via USB.
- 50Windows 7 Support Information