FAQs & Troubleshooting
Popular |
137 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 9I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Change the printer driver settings (Windows/macOS)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 16How can I change the printer settings?
- 17What can happen if the wrong paper is used in your machine.
- 18Replace the toner cartridge
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21What do the LED indications mean?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Open the Status Monitor
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot print from my computer via USB.
- 29The printer status is Offline or Paused.
- 30I am using Windows. When I print a document, the printed page is blank. What should I do?
- 31"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 32How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Print a Printer Settings page.
- 35Printouts have toner specks.
- 36Printouts have wrinkles or creases.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the recommended paper?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47How can I clean the corona wire of the drum unit?
- 48Replace the drum unit.
- 49How do I cancel print jobs using the printer control panel?
- 50Can I buy any MICR toner?