FAQs & Troubleshooting
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143 Results
- 1JAM TRAY 1
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4JAM REAR
- 5CARTRIDGE ERROR
- 6JAM INSIDE
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I print from or scan to Android™ Smartphone?
- 11REPLACE DRUM
- 12DRUM STOP
- 13MANUAL FEED
- 14TONER LOW
- 15The printer prints unexpectedly or it prints garbage data.
- 16MEMORY FULL
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19White lines across the page
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Delete print jobs from the print queue.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25How to identify your Operating System (OS).
- 26Change the printer driver settings (Windows/macOS)
- 27TONER ENDED
- 28NO TONER
- 29NO PAPER T1
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31Curled
- 32DRUM ERROR
- 33What is the recommended paper?
- 34Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 35REPLACE TONER
- 36"Offline" appears on the Status Monitor.
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38Clear paper jams.
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44What is the difference between the toner cartridge and the drum unit?
- 45Can I use AirPrint with my Brother machine?
- 46The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 47What is Toner Continue Mode?
- 48I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 49I cannot print from my computer via USB.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)