FAQs & Troubleshooting
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143 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4FUSER ERROR
- 5CARTRIDGE ERROR
- 6The printer status is Offline or Paused.
- 7Clean the paper pick-up roller.
- 8DRUM END SOON
- 9Envelope creases
- 10SERVICE CALL
- 11Clear paper jams.
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Delete print jobs from the print queue.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Can I use AirPrint with my Brother machine?
- 17Change the printer driver settings (Windows/macOS)
- 18Curled
- 19The printer prints unexpectedly or it prints garbage data.
- 20MEMORY FULL
- 21The print speed is very slow when I use XML Paper Specification Printer Driver.
- 22JAM REAR
- 23Clean the corona wire of the drum unit.
- 24REPLACE DRUM
- 25What driver package format is supported by my Linux distribution?
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Large characters are printed incorrectly. (Linux)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How to identify your Operating System (OS).
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34I cannot print from my computer via USB.
- 35TONER ENDED
- 36NO TONER
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38DRUM ERROR
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40How do I print a Test page?
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Wrinkles or creases
- 44White lines or bands or ribbing appear across the page
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What do the LED indications mean?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 49Turn the Toner Save Mode on or off.
- 50Page skewed
