FAQs & Troubleshooting
Latest |
131 Results
- 5130.07.2018I cannot print from my computer via network. (For Windows)
- 5205.07.2018Windows 7 Support Information
- 5327.10.2017I cannot print from my computer via network. (For Macintosh)
- 5425.03.2016What is the difference between the toner cartridge and the drum unit?
- 5525.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5625.03.2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5725.03.2016What is the Network Shared printing?
- 5825.03.2016Can I print from or scan to Android™ Smartphone?
- 5925.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6024.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6123.03.2016What can happen if the wrong paper is used in your machine.
- 6210.11.2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6323.02.2015What do the LED indications mean?
- 6427.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6525.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6619.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6705.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6815.05.2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6914.05.2013Printouts have toner specks.
- 7013.05.2013Printouts have a curl or wave.
- 7110.05.2013Printouts have wrinkles or creases.
- 7210.05.2013Black toner marks appear across the page.
- 7310.05.2013White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 7410.05.2013White lines appears down the page.
- 7510.05.2013Lines appears across the page.
- 7610.05.2013White lines appear across the page.
- 7710.05.2013How can I clean the corona wire of the drum unit?
- 7809.05.2013Printouts are with gray background.
- 7909.05.2013Printouts are faint.
- 8009.05.2013Replace the toner cartridge
- 8109.05.2013How do I clear paper jams?
- 8208.05.2013The image is ghosted.
- 8301.05.2013The printed letters are slanted, positioned incorrectly.
- 8426.04.2013White spots appear in areas of dense black printing.
- 8526.04.2013Vertical black lines appear on the printout.
- 8625.04.2013Print a Printer Settings page.
- 8725.04.2013Output sheets are completely black.
- 8822.08.2012What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 8908.05.2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9020.03.2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9120.03.2012The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 9220.03.2012Drum Life End Soon
- 9316.11.2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9416.11.2011How can I activate/deactivate the Toner Save Mode?
- 9502.11.2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9626.09.2011Print on both sides of the paper.
- 9722.09.2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9826.08.2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9915.06.2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 10010.06.2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)