FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Functions supported in the Windows 7 built-in drivers
- 4The machine does not print anything.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What kind of paper should I avoid?
- 7I cannot print from Mac OS X.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer prints unexpectedly or it prints garbage.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12Cannot print after a Windows 10 update (June 2020)
- 13Windows 10 Support Information
- 14How to identify your Operating System (OS).
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16How to use the Driver Deployment Wizard software
- 17How do I turn off the Quick Print Setup?
- 18How to Wake-up the printer.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20ERROR XX <-> SERVICE CALL
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22What is the BRAdmin Professional software used for?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25All print jobs are aborted and nothing is printed. (Linux)
- 26I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 27Uninstall printer drivers (Linux)
- 28NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 29How do I replace PF KIT?
- 30Which emulation modes does this printer have?
- 31The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 32What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 33I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35White lines appears down the page.
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37Replace the toner cartridge.
- 38What driver package format is supported by my Linux distribution?
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43Open the Control Panel (For Windows)
- 44What is the difference between the toner cartridge and the drum unit?
- 45What is the Network Shared printing?
- 46Change the printer driver settings (Windows/macOS)
- 47I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 48The printer status is Offline or Paused.
- 49Windows 7 Support Information
- 50The paper is skewed when it's printed.