FAQs & Troubleshooting
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- 1I cannot print from Mac OS X.
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5What is the BRAdmin Professional software used for?
- 6I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7I want to print using CUPS while keeping SELinux enabled. (Linux)
- 8What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 9Uninstall the printer drivers (For Windows)
- 10Print command (LPR) (Linux)
- 11Delete print jobs from the print queue.
- 12Change the printer driver settings (Windows/macOS)
- 13I cannot print from the MP Tray. Why?
- 14What is Status Monitor and how can I turn it on/off?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16JAM TRAY 1
- 17Printouts have a curl or wave.
- 18When trying to print from Mac OS® X the print queue is stopped.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20The printed letters are slanted, positioned incorrectly.
- 21When printing with monochrome laser printer, the print position shifts. (Linux)
- 22When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 23I cannot print from my computer via network. (For Macintosh)
- 24The printer status is Offline or Paused.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26The machine does not print anything.
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 29Cannot print after a Windows 10 update (June 2020)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Verify the Brother machine connected to the Wired Network (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How to identify your Operating System (OS).
- 37Can I print from or scan to Android™ Smartphone?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I cannot print from my computer via network. (For Windows)
- 40Functions supported in the Windows 7 built-in drivers
- 41SIZE ERROR DX
- 42TONER LOW
- 43What kind of envelopes should I avoid?
- 44How do I check the driver version in Windows® (PCL Printer Driver)?
- 45What kind of USB cable should I use?
- 46What kind of barcodes can I print?
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50PAPER JAM