FAQs & Troubleshooting
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198 Results
- 1I cannot print from the MP Tray. Why?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4What is a "Generic PCL Driver"?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Print on both sides of the paper(2-sided/Duplex Printing).
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13The machine does not print anything.
- 14Functions supported in the Windows 7 built-in drivers
- 15What kind of Control Panel Setting Menu available and what do they mean?
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17What kind of memory can I use?
- 18What is the BRAdmin Professional software used for?
- 19NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 20Can my printer work on a SAP system?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23What kind of labels and transparencies can I use?
- 24What is Status Monitor and how can I turn it on/off?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26What kind of paper can I use?
- 27JAM INSIDE
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29How do I factory reset the print server?
- 30How do I install the Lower Tray Unit? (LT-500)
- 31I cannot print from my computer via USB.
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33What kind of barcodes can I print?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35How do I replace the Feed Roller (Paper Feeding kit)?
- 36Vertical black lines appear on the printout.
- 37Cannot print after a Windows 10 update (June 2020)
- 38Delete print jobs from the print queue.
- 39I cannot print from my computer via network. (For Macintosh)
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41JAM DUPLEX
- 42I cannot print from Mac OS X.
- 43What kind of USB cable should I use?
- 44How can I use the reprint function?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46JAM TRAY 2
- 47What can happen if the wrong paper is used in your machine.
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50The image is ghosted.