FAQs & Troubleshooting
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198 Results
- 1How to identify your Operating System (OS).
- 2The printer prints unexpectedly or it prints garbage.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Printouts have a curl or wave.
- 8How do I install additional memory? (DIMM)
- 9Printouts are faint.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The paper is skewed when it's printed.
- 12I cannot print from the MP Tray. Why?
- 13Features in the Automatic E-mail Printing
- 14What is Status Monitor and how can I turn it on/off?
- 15What kind of USB cable should I use?
- 16JAM REAR
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19Print on both sides of the paper(2-sided/Duplex Printing).
- 20Where do I find the complete User's Guide?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 25The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 26An error message "MEMORY FULL" appears on the printer LCD.
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31Windows 10 Support Information
- 32Delete print jobs from the print queue.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34What is the difference between the toner cartridge and the drum unit?
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Change the printer driver settings (Windows/macOS)
- 40I cannot print from my computer via network. (For Macintosh)
- 41The printer status is Offline or Paused.
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 45SIZE ERROR DX
- 46STORAGE FULL
- 47What kind of paper should I avoid?
- 48What kind of envelopes should I avoid?
- 49How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 50I cannot print from Mac OS X.