FAQs & Troubleshooting
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171 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What kind of envelopes should I avoid?
- 4The printer prints unexpectedly or it prints garbage.
- 5The printed letters are slanted, positioned incorrectly.
- 6Delete print jobs from the print queue.
- 7Functions supported in the Windows 7 built-in drivers
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9How do I perform a factory reset?
- 10What kind of paper can I use?
- 11How do I clean the corona wire of the drum unit?
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 18What kind of paper should I avoid?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Can I print from DOS applications?
- 23When trying to print from Mac OS® X the print queue is stopped.
- 24What is the BRAdmin Professional software used for?
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29When printing with monochrome laser printer, the print position shifts. (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Pre-Required Procedures (Linux)
- 32I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36The machine does not print anything.
- 37I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Cannot print after a Windows 10 update (June 2020)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 47How to identify your Operating System (OS).
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Change the printer driver settings (Windows/macOS)