FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 7The machine does not print anything.
- 8How can I change the IP address?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Cannot print after a Windows 10 update (June 2020)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I cannot print from Mac OS X.
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Printouts have wrinkles or creases.
- 17Can I print using the IPP protocol on Windows XP?
- 18Windows 10 Support Information
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Open the Control Panel (For Windows)
- 21I cannot print from my computer via USB.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24Windows 7 Support Information
- 25What kind of envelopes should I avoid?
- 26What kind of USB cable should I use?
- 27The printer prints unexpectedly or it prints garbage.
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31How do I install additional memory?
- 32I cannot install the driver when using the Driver Install Tool. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 35None of the LEDs illuminate.
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37How do I perform a factory reset?
- 38Why are the ready and alarm lights blinking?
- 39Why are all the lights blinking then the drum light blinking?
- 40What driver package format is supported by my Linux distribution?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47Can I print from or scan to Android™ Smartphone?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I cannot print from my computer via network. (For Macintosh)
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?