FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How can I change the IP address using the ARP and PING commands?
- 5What is the recommended paper?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I print on envelopes?
- 8Change the printer driver settings (Windows/macOS)
- 9What kind of USB cable should I use?
- 10Can I print from DOS applications?
- 11When printing with monochrome laser printer, the print position shifts. (Linux)
- 12How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 13Cannot print after a Windows 10 update (June 2020)
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18The paper is skewed when it's printed.
- 19How do I display the Quick Print Setup as a Toolbar?
- 20Using the PING command to troubleshoot problems.
- 21What kind of paper can I use?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What is the difference between the toner cartridge and the drum unit?
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 28Why are the alarm and data lights on?
- 29How do I clean the inside of the printer and Drum Unit?
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31How do I clear paper jams?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Open the Control Panel (For Windows)
- 39How to identify your Operating System (OS).
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot print from my computer via USB.
- 43I cannot print from my computer via network. (For Macintosh)
- 44I cannot print from my computer via network. (For Windows)
- 45The printer status is Offline or Paused.
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49How do I clean the Drum Unit?
- 50What kind of labels and transparencies can I use?