FAQs & Troubleshooting
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163 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4The printer prints unexpectedly or it prints garbage.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7What kind of envelopes should I avoid?
- 8How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 9I cannot print from Mac OS X.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Delete print jobs from the print queue.
- 16The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 17The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 18What kind of labels and transparencies can I use?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 21How do I perform a factory reset?
- 22I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24Replace the toner cartridge.
- 25Print on envelopes.
- 26The printed letters are slanted, positioned incorrectly.
- 27Vertical black lines appear on the printout.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31I cannot print from my computer via network. (For Macintosh)
- 32I updated the Web BRAdmin and cannot enable the logging function.
- 33Why are the alarm and data lights on?
- 34The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 35How can I change the IP address?
- 36White lines appears down the page.
- 37Printouts are with gray background.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39How do I factory reset the print server?
- 40Cannot print after a Windows 10 update (June 2020)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)