FAQs & Troubleshooting
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156 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4What is a "Generic PCL Driver"?
- 5A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The paper is skewed when it's printed.
- 10What kind of labels and transparencies can I use?
- 11What kind of envelopes should I avoid?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14How do I install additional memory?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17Print command (cupswrapper) (Linux)
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19Uninstall the printer drivers (For Windows)
- 20Uninstall printer drivers (Linux)
- 21Delete print jobs from the print queue.
- 22Open the Control Panel (For Windows)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24How to identify your Operating System (OS).
- 25What is the Network Shared printing?
- 26I cannot print from my computer via USB.
- 27Change the printer driver settings (Windows/macOS)
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Functions supported in the Windows 7 built-in drivers
- 30The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 31How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 32How do I check the driver version in Windows® NT 4.0?
- 33Where do I find a Parallel or USB interface cable?
- 34None of the LEDs illuminate.
- 35How can I install the Web BRAdmin on Windows Server 2003?
- 36The printer prints unexpectedly or it prints garbage.
- 37How do I perform a factory reset?
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39Printouts have wrinkles or creases.
- 40Black toner marks appear across the page.
- 41What can happen if the wrong paper is used in your machine.
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 44The printed letters are slanted, positioned incorrectly.
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Print command (LPR) (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)