FAQs & Troubleshooting
![]() |
Popular |
146 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 3Maintenance (Cleaning around the needle plate) [ Video ]
- 4There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 5How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 6How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 7How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 8Maintenance (Clean the hook) [ Video ]
- 9List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 10The App shows the message "No Supported Machines Found".
- 11How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 12How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 13How to use the the versatile magnetic frame [Video instructions]
- 14Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 15How to Embroider on Clothes. [Video instructions]
- 16Data cannot be saved to a USB flash drive
- 17Data cannot be transferred even though the machine number has been input. (M5622201)
- 18"Wiper error." message appears on the LCD. What does it mean and how do I clear it?
- 19Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 20How to set up the cap frame. [Video instructions]
- 21How to Embroider on Bag. [Video instructions]
- 22How to Embroider on Pet Collar. [Video instructions]
- 23How to Embroider on Shoes. [Video instructions]
- 24The monitoring app on the smart device receives the notification items I do not need.
- 25Loops appear on the surface of the fabric when embroidering.
- 26Maintenance (Oiling the machine) [ Video ]
- 27M2513631 appears on the Artspira app screen.
- 28"The pattern extends out of the pattern area. Change position of the pattern and scan the new area." message appears on the LCD. What does it mean?
- 29"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 30How do I attach or remove the embroidery frame?
- 31Maintenance (Clean the hook)
- 32How do I install the bobbin wound with thread?
- 33How to use the Round frame (PRPRFK1) [Video instructions]
- 34Data cannot be saved to the machine
- 35How to disconnect the machine from Artspira using the Artspira app
- 36M1332002 appears on the Artspira app screen.
- 37Introducing Brother My Stitch Monitor application
- 38"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 39"Go to Embroidering Screen and press the unlock key." message appears on the LCD. What does it mean?
- 40There are needle cuts or holes in the garment.
- 41The bobbin thread breaks.
- 42"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?
- 43"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 44How to set up the cap frame driver. [Video instructions]
- 45How to Embroider on Cap. [Video instructions]
- 46Maintenance (Cleaning the thread paths of the upper threads)
- 47E96001 appears on the Artspira app screen.
- 48How to stop "Send usage information to help improve Brother products and services"
- 49M5622201 appears on the Artspira app screen.
- 50M5541001 appears on the Artspira app screen.