FAQs & Troubleshooting
Latest |
120 Results
- 5110.11.2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5221.04.2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5315.12.2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5425.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5519.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5625.09.2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5719.09.2014Why doesn't my Brother machine have a dial tone?
- 5805.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5910.02.2014I cannot print with Windows Vista 64bit.
- 6027.01.2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 6127.01.2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 6227.01.2014How do I clean the Scanner to improve the copy or fax quality?
- 6320.01.2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 6417.05.2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6517.05.2013Windows 7 Support Information
- 6614.05.2013I am experiencing problems sending a fax, what can I do?
- 6713.05.2013How can I re-install the drivers?
- 6810.05.2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 6910.05.2013Why doesn't the machine answer when receiving a call?
- 7010.05.2013How do I clear the "Awaiting Redial" error?
- 7125.04.2013Verify if the Brother machine has a dial tone
- 7228.01.2013The keys on the control panel do not respond.
- 7329.06.2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7418.05.2012Change or delete an existing One Touch or Speed Dial number.
- 7518.05.2012Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 7620.03.2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 7719.03.2012Replace the drum unit.
- 7819.03.2012Replace the toner cartridge.
- 7916.11.2011The paper is skewed when it's printed.
- 8016.11.2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8104.11.2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 8222.09.2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8331.08.2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8429.08.2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8526.08.2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8615.02.2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 8726.10.2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8817.09.2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8915.06.2010I can receive a fax, but cannot receive a telephone call.
- 9013.04.2010Functions supported in the Windows 7 built-in drivers
- 9108.04.2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 9224.03.2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9310.02.2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9421.08.2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 9521.05.2009What does "MACHINE ERROR XX" mean?
- 9610.03.2009Can I buy any MICR toner?
- 9713.01.2009What is Distinctive Ring and how do I program it?
- 9816.12.2008Why does the display read "Cover Open"?
- 9916.12.2008What does "COMM.ERROR" on the LCD display mean?
- 10012.12.2008How can I clear the "PLS OPEN COVER" error message on LCD?