FAQs & Troubleshooting
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116 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the printer driver settings (Windows/macOS)
- 12The machine does not print anything.
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 15Windows 7 Support Information
- 16When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 17I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 20Pre-Required Procedures (Linux)
- 21Open the Control Panel (For Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Functions supported in the Windows 7 built-in drivers
- 24The paper is skewed when it's printed.
- 25I cannot print with Windows Vista 64bit.
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30How do I clean the Scanner to improve the copy or fax quality?
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 33Can I buy any MICR toner?
- 34Vertical streaks appear in my copies.
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39Windows 10 Support Information
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42I can receive a fax, but cannot receive a telephone call.
- 43Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 44The keys on the control panel do not respond.
- 45I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 46Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 47Why does the display read "Cover Open"?
- 48I am experiencing problems sending a fax, what can I do?
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50How do I clear the "Awaiting Redial" error?