FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3Can I confirm that the FAX was sent correctly?
- 4Functions supported in the Windows 7 built-in drivers
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What can happen if the wrong paper is used in your machine.
- 7What driver package format is supported by my Linux distribution?
- 8How to identify your Operating System (OS).
- 9Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 10I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 11How can I clear the "PLS OPEN COVER" error message on LCD?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Change or delete an existing One Touch or Speed Dial number.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18The paper is skewed when it's printed.
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20How can I clear the "PAPER JAM" error message?
- 21I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 22What is Distinctive Ring and how do I program it?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Replace the toner cartridge.
- 26I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Can I buy any MICR toner?
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31Can I print from or scan to Android™ Smartphone?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 38Large characters are printed incorrectly. (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40Open the Control Panel (For Windows)
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 43Why does the display read "Cover Open"?
- 44Where can I find the serial number for my unit?
- 45How can I re-install the drivers?
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47What does "MACHINE ERROR XX" mean?
- 48Replace the drum unit.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Cannot print after a Windows 10 update (June 2020)