FAQs & Troubleshooting
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193 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2JAM TRAY
- 3Replace Drum
- 4Turn the Toner Save mode on or off
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Curled or wavy
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Jam Inside
- 9Pre-Required Procedures (Linux)
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Wrinkles or creases
- 14Faint
- 15Replace Toner
- 16All print jobs are aborted and nothing is printed. (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 19What is Toner Continue Mode?
- 20Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 21How do I make my faxed documents lighter or darker? (Fax Contrast)
- 22Print Unable or Print Unable XX
- 23Toner Low or Prepare New Toner Cartridge
- 24Store numbers on my Brother machine for easy dialing from the control panel.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Jam Rear
- 27Hollow print
- 28Black lines down the page
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Delete print jobs from the print queue.
- 31Unable to Scan / Scan Unable
- 32Change the printer driver settings (Windows/macOS)
- 33How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 34Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 35Can I buy any MICR toner?
- 36Print on envelopes, labels, or thick paper from the manual feed slot.
- 37Page skewed
- 38Can I use AirPrint with my Brother machine?
- 39How do I know which receive mode to select?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 42TONER ENDED
- 43My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45Can I use voice mail on the same line as my Brother machine?
- 46Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 47What kind of paper can I use?
- 48Lines across the page
- 49White lines, bands or ribbing across the page
- 50Confirm that a FAX I sent was received correctly