FAQs & Troubleshooting
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- 1The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 3How do I load legal size paper in the paper tray?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8Delete print jobs from the print queue.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 10Can I set my Brother machine to forward the faxes I receive to another location?
- 11How do I clean white or black spots on printed documents?
- 12"Paper Jam Tray" error appears on the LCD. What should I do?
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14Windows 10 Support Information
- 15What driver package format is supported by my Linux distribution?
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 19Why doesn't the machine answer when receiving a call?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 23How can I improve poor print quality ?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28Open the Status Monitor
- 29How to identify your Operating System (OS).
- 30Stop my Brother machine from automatically redialing a busy number.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Why doesn't my Brother machine have a dial tone?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 37What are the recommended specifications for the paper I should use on my product?
- 38"Paper Jam Rear" error appears on the LCD. What should I do?
- 39Document Jam
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Can I reduce the size of a received fax on this machine?
- 46My FAX/MFC will not Dial. Why?
- 47What can happen if the wrong paper is used in your machine.
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 50I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.