FAQs & Troubleshooting
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141 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Which brands of Ni-MH rechargeable batteries do you recommend?
- 4What iOS mobile application can I use?
- 5Printing is not possible. (USB connection)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7How do I transfer label or slip templates?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I find my Brother printer's serial number?
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11How do I type an uppercase letter?
- 12How to identify your Operating System (OS) for Windows or Mac
- 13When I press the print key, the power turns off.
- 14How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 18Where can I download Brother iPrint&Label? (iPrint&Label)
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25The tape got jammed or stuck in the printer.
- 26Can I use the app with my iPad? (iPrint&Label)
- 27How do I print multiple lines and how many lines can I print?
- 28The driver downloaded from the website cannot be installed.
- 29The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 30The printed label contains blank horizontal lines.
- 31Where can I download the latest P-touch Editor for Mac?
- 32The fabric tape became detached after washing.
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 35How do I type symbols?
- 36(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 38What Android™ mobile application can I use?
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40Poor print quality when printing on narrow labels. (iPrint&Label)
- 41I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 42How do I change the character size?
- 43How do I clear the display?
- 44The tape does not cut well.
- 45Open LBX files created in P-touch Editor in Pro Label Tool
- 46Installing a CA certificate
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 49How to open the Devices and Printers window
- 50Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?