FAQs & Troubleshooting
Latest |
53 Results
- 117.03.2023Open the "Scanners and Cameras" and Properties.
- 214.02.2023Scan a document in Windows 8 and Windows 10.
- 313.12.2022How to identify your Operating System (OS).
- 401.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 524.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 610.11.2021Open the Control Panel (For Windows)
- 715.10.2020Install PaperPort™ 12SE onto Windows 10.
- 815.10.2020Install Presto!® BizCard® onto Windows 10.
- 917.10.2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 1015.10.2018I do not have or lost the black and white calibration sheet.
- 1115.10.2018My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 1225.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 1325.03.2016Can I print from or scan to Android™ Smartphone?
- 1425.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 1523.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 1605.11.2015Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 1705.11.2015Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 1805.11.2015Clean the scanner. (For Macintosh)
- 1928.10.2015The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 2031.08.2015I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 2131.08.2015Uninstall the scanner driver (For Windows)
- 2211.12.2014Calibrate your scanner. (For Macintosh)
- 2311.12.2014What kind of software can I use with my scanner?
- 2427.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 2515.05.2014I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 2625.04.2013Calibrate your scanner. (For Windows)
- 2725.04.2013The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 2825.04.2013The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 2925.04.2013My unit has no power.
- 3021.02.2013Install the scanner driver (For Windows)
- 3115.02.2013Install the DSmobile Scan application. (For Windows users only)
- 3221.08.2012When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 3306.03.2012Is my scanner compatible with Macintosh?
- 3406.03.2012Is my scanner compatible with Windows?
- 3506.03.2012When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3621.02.2012File size of the scanned document.
- 3721.02.2012Turn off the scanner.
- 3821.02.2012Clean the Plastic Feeding Sheet.
- 3921.02.2012I can no longer choose the program I want to use to scan a document. (For Windows)
- 4021.02.2012What is DSmobileSCAN II software?
- 4121.02.2012Can I scan a business card?
- 4221.02.2012What is the purpose of the PageManager 9 program?
- 4321.02.2012Where is the battery located?
- 4421.02.2012What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 4521.02.2012Insert documents for scanning.
- 4621.02.2012Change the words in a scanned document.
- 4721.02.2012When I calibrate I get a "White-only" calibration message.
- 4821.02.2012I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 4916.02.2012I cannot open the scanned document (For Windows).
- 5016.02.2012What scanning modes are available in DSmobileSCAN II?