FAQs & Troubleshooting
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53 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 4I do not have or lost the black and white calibration sheet.
- 5When I calibrate I get a "White-only" calibration message.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Scan a document in Windows 8 and Windows 10.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Open the "Scanners and Cameras" and Properties.
- 10What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 11How to identify your Operating System (OS).
- 12Can I print from or scan to Android™ Smartphone?
- 13When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 14What scanning modes are available in DSmobileSCAN II?
- 15I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 16I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Calibrate your scanner. (For Macintosh)
- 19Is my scanner compatible with Windows?
- 20I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 21The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 22My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 25My unit has no power.
- 26I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 27Open the Control Panel (For Windows)
- 28I cannot open the scanned document (For Windows).
- 29Clean the Plastic Feeding Sheet.
- 30What is the purpose of the PageManager 9 program?
- 31Is my scanner compatible with Macintosh?
- 32I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 33What kind of software can I use with my scanner?
- 34Change the words in a scanned document.
- 35Install the scanner driver (For Windows)
- 36Clean the scanner. (For Windows )
- 37The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 38Install PaperPort™ 12SE onto Windows 10.
- 39Install Presto!® BizCard® onto Windows 10.
- 40I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 41File size of the scanned document.
- 42Calibrate your scanner. (For Windows)
- 43Turn off the scanner.
- 44What paper sizes are available in DSmobileSCAN II?
- 45I can no longer choose the program I want to use to scan a document. (For Windows)
- 46What is DSmobileSCAN II software?
- 47Can I scan a business card?
- 48Where is the battery located?
- 49Insert documents for scanning.
- 50Install the DSmobile Scan application. (For Windows users only)
