FAQs & Troubleshooting
Popular |
57 Results
- 1Install PaperPort™ 12SE onto Windows 10.
- 2Calibrate your scanner. (For Windows)
- 3Insert documents for scanning.
- 4Uninstall the scanner driver (For Windows)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Open the "Scanners and Cameras" and Properties.
- 7How to identify your Operating System (OS).
- 8Can I print from or scan to Android™ Smartphone?
- 9Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Open the Control Panel (For Windows)
- 12I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 15Clean the scanner. (For Windows )
- 16I cannot open the scanned document (For Windows).
- 17What is DSmobileSCAN II software?
- 18Can I scan a business card?
- 19Where is the battery located?
- 20What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 21Is my scanner compatible with Macintosh?
- 22Is my scanner compatible with Windows?
- 23What kind of software can I use with my scanner?
- 24Change the words in a scanned document.
- 25I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 26Install the DSmobile Scan application. (For Windows users only)
- 27My unit has no power.
- 28Scan a document in Windows 8 and Windows 10.
- 29Clean the scanner. (For Macintosh)
- 30Install Presto!® BizCard® onto Windows 10.
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34I do not have or lost the black and white calibration sheet.
- 35I cannot open the scanned document (For Macintosh).
- 36File size of the scanned document.
- 37Calibrate your scanner. (For Macintosh)
- 38Turn off the scanner.
- 39What scanning modes are available in DSmobileSCAN II?
- 40What paper sizes are available in DSmobileSCAN II?
- 41Clean the Plastic Feeding Sheet.
- 42I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 43I can no longer choose the program I want to use to scan a document. (For Windows)
- 44Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 45What is the purpose of the PageManager 9 program?
- 46I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 47When I calibrate I get a "White-only" calibration message.
- 48When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 49The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 50The scanner is connected but it will not feed paper or do anything else. (For Windows)