FAQs & Troubleshooting
Latest |
63 Results
- 5115.10.2018When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 5215.10.2018My scanner is connected but it will not feed my document or do anything else.
- 5315.10.2018My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 5415.10.2018The cover of the manual document feeder is open.
- 5515.10.2018A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 5612.10.2018Clean the inside of the machine.
- 5707.04.2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5825.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5925.03.2016Can I print from or scan to Android™ Smartphone?
- 6025.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6106.01.2016Windows 10 Support Information
- 6206.04.2015My scanner gets warm.
- 6327.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)