FAQs & Troubleshooting
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63 Results
- 123.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 224.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 312.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 418.12.2020How to identify your Operating System (OS).
- 515.10.2020Install Presto!® PageManager® onto Windows 10.
- 615.10.2020Install PaperPort™ 12SE onto Windows 10.
- 715.10.2020Install Presto!® BizCard® onto Windows 10.
- 808.07.2020Configure the Scan to Email Feature (Linux)
- 906.07.2020Scan using XSane or GIMP (Linux)
- 1006.07.2020Important points for specifying the scan area (Linux)
- 1106.07.2020What driver package format is supported by my Linux distribution?
- 1230.06.2020Cannot find the scanner (Error Code 2019: Initialization Failed)
- 1302.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1406.04.2020Delete a network scanner entry. (Linux)
- 1529.10.2019Pre-Required Procedures (Linux)
- 1629.01.2019Command List of brscan. (Linux)
- 1729.01.2019Uninstall the scanner driver. (Linux)
- 1829.01.2019Uninstall Scan-key-tool. (Linux)
- 1917.12.2018The scanned documents are put into the incorrect order. (macOS)
- 2017.10.2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2115.10.2018Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 2215.10.2018Scan a document longer than 35.6 cm (14 inches).
- 2315.10.2018I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 2415.10.2018Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 2515.10.2018Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 2615.10.2018Uninstall the Button Manager (Windows).
- 2715.10.2018Check the firmware version.
- 2815.10.2018I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 2915.10.2018The file size is too large.
- 3015.10.2018Change the image settings. (Using DSmobileCapture)
- 3115.10.2018Change the paper settings. (Using DSmobileCapture)
- 3215.10.2018Loading the Carrier Sheet.
- 3315.10.2018Bleed-through is seen in the scanned image.
- 3415.10.2018The scanned image is skewed.
- 3515.10.2018OCR feature does not work.
- 3615.10.2018Colors in the scanned image are dark.
- 3715.10.2018The scan quality is poor.
- 3815.10.2018The scan speed is too slow.
- 3915.10.2018My scanned image is missing.
- 4015.10.2018My computer does not recognize the scanner when it is connected via the USB cable.
- 4115.10.2018My scanner does not turn on.
- 4215.10.2018Operation system return error
- 4315.10.2018Driver busy
- 4415.10.2018I do not have or lost the black and white calibration sheet.
- 4515.10.2018Paper suitable for scanning
- 4615.10.2018Calibrate your scanner.
- 4715.10.2018Calibration failed. Please reboot the machine.
- 4815.10.2018When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4915.10.2018My scanner is connected but it will not feed my document or do anything else.
- 5015.10.2018My scanned images have black lines running through them, blank spaces, or just overall bad quality.