FAQs & Troubleshooting
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187 Results
- 1Brother iPrint&Scan cannot find my Brother machine (macOS)
- 2(Video) Load A4/Letter papers
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Fill the ink tanks
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Other Problems
- 7Cannot Print XX or Print Unable XX
- 8What driver package format is supported by my Linux distribution?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Printer Jam or Paper Jam
- 12I cannot print full-page photos or images using Email Print.
- 13(Video) How to Email Print
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16(Video) Load Envelopes
- 17Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19When I print photos, the color quality is not good.
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21Paper Size Mismatch / Size Mismatch
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23Refill Ink
- 24Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 25(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 26Load Paper in the Multi‑purpose Tray (MP Tray)
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28Can third party ink be used to refill the ink tanks?
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Uninstall Scan-key-tool. (Linux)
- 38Check the Print Alignment from Your Brother Machine
- 39(Video) Set up your Brother machine
- 40Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 41Delete print jobs from the print queue.
- 42Cannot Scan XX or Unable to Scan XX
- 43The printer status is Offline or Paused.
- 44When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 45Document Jam
- 46Out of Memory
- 47Improve poor print quality.
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50Uninstall the scanner driver. (Linux)