FAQs & Troubleshooting
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235 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2(Video) Load A4/Letter paper
- 3Brother iPrint&Scan cannot find my Brother machine (macOS)
- 4(Video) Fill the ink tanks
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8What is Brother iPrint&Scan?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13Cover is Open
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Print as a Poster (Windows®)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Document Jam
- 18Where is the USB/Ethernet port on the machine?
- 19(Video) Set up your Brother machine
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Print using only the black ink tank when the Color tanks have run out.
- 22Set up your Brother machine on a wireless network.
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24Low Temperature
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Change the Print Setting Options When Having Printing Problems
- 29Check the Print Quality
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31(Video) Connect telephone line and power cords
- 32Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34No Paper / No Paper Fed
- 35What is the recommended paper?
- 36Add your Brother machine with AirPrint (macOS)
- 37Check the remaining ink or toner level (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Load Documents in the Automatic Document Feeder (ADF)
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Ink Box Full / InkBox Full
- 42Paper Size Mismatch / Size Mismatch
- 43(Video) Unpack your Brother machine
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The printer status is Offline or Paused.
- 47Load envelopes
- 48Printing is slow or printed images are too dark (Windows)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Tray not detected / Paper Tray not detected / Paper Tray #1 not detected