FAQs & Troubleshooting
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233 Results
- 1(Video) Load A4/Letter paper
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Print using only the black ink tank when the Color tanks have run out.
- 6(Video) Unpack your Brother machine
- 7Refill Ink
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Set up your Brother machine
- 11(Video) Connect the cords
- 12(Video) Load an Envelope
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15(Video) Fill the ink tanks
- 16Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Cover is Open
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Load paper in the paper tray
- 22Ink Box Full / InkBox Full
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Paper Jam
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Ink Low
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34How do I know which side up my photo paper should be in the tray?
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36Document Jam
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Unable to Print 5X
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42One or more of my colors are not printing (blank).
- 43Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49The scanner cover support has come off. (With Video Instructions)
- 50Protect your Brother machine against unauthorised access over the network