FAQs & Troubleshooting
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233 Results
- 1(Video) Load A4/Letter paper
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6(Video) Load an Envelope
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Set up your Brother machine
- 9(Video) Unpack your Brother machine
- 10(Video) Connect the cords
- 11Print using only the black ink tank when the Color tanks have run out.
- 12Refill Ink
- 13The printer status is Offline or Paused.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Cover is Open
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21(Video) Fill the ink tanks
- 22How to identify your Operating System (OS).
- 23Ink Box Full / InkBox Full
- 24Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 25The scanner cover support has come off. (With Video Instructions)
- 26How do I know which side up my photo paper should be in the tray?
- 27Paper Jam
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Unable to Print 7X
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32When I print, the pages are smudged with ink.
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Load paper in the paper tray
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 42Ink Low
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44Document Jam
- 45Load envelopes
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Unable to Print 5X
- 50Wrong Paper Size / Wrong Paper