FAQs & Troubleshooting
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226 Results
- 1(Video) Load A4/Letter paper
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3The printer status is Offline or Paused.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Load envelopes
- 6Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Paper Jam
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Check the Print Alignment from Your Brother Machine
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13(Video) Fill the ink tanks
- 14What is Brother iPrint&Scan?
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Change the Print Setting Options When Having Printing Problems
- 17Refill Ink
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Setup a Brother machine on a wireless (Wi-Fi) network.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22(Video) Unpack your Brother machine
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The edge of glossy paper is smudged.
- 25Brother iPrint&Scan cannot find my Brother machine (macOS)
- 26(Video) Connect telephone line and power cords
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33What is AirPrint?
- 34Ink Box Full / InkBox Full
- 35Reset Your Brother Machine
- 36Improve poor print quality.
- 37Enter Text on Your Brother Machine
- 38(Video) Set up your Brother machine
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Load Documents on the Scanner Glass
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44How to identify your Operating System (OS).
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Manual Feed
- 47Where is the USB/Ethernet port on the machine?
- 48Out of Memory
- 49Set up a Brother machine and your mobile device on a wireless network
- 50Install the built-in drivers (For Windows 8 and Windows 10)